CONFERENCE:
Human-Centred AI for Employment Services,
From Pilot to Practice
Employment services face rising caseloads, limited resources and growing expectations, all within highly regulated and socially sensitive environments.
Drawing on real-world deployments across different service contexts, this conference shares practical insights on how to integrate human-centred AI into employment workflows without replacing professional judgement or undermining public values.
The focus is on what actually works in practice: impact on caseworker capacity, responsible deployment, and the organisational realities of successful AI integration.
Who should attend
- Senior leaders in public employment and social services
- Policy makers and programme directors
- Public sector consulting leaders and system integrators
- Digital transformation, AI and data governance leaders
- Researchers and policy experts in AI, labour markets and public services
What this conference will cover
- The operational reality of employment services and the case for AI
- Live demonstration of AICCA, a purpose-built tool for employment services
- Real impact data from job coaches using AICCA in the field
- Honest lessons from real deployments: what works, what doesn't
- Responsible AI: governance, data protection and human control
18 march 2026 - 9:30-11:00
Practical information
English
90 minutes
On-site conference
Free of charge
Registration required
Speaker
Founding Director of OrientaEuro
Roger Cohen is the founder and director of OrientaEuro, a Brussels-based organisation with over a decade of experience designing and delivering employment support programmes in partnership with Public Employment Services and social institutions.
OrientaEuro has coached more than 7,000 jobseekers across diverse populations and contexts. Out of this frontline experience, the team created AICCA and has been deploying it across different service delivery contexts ever since.
Roger’s work bridges employment practice, programme design and the responsible integration of AI in employment services.
Registration
Places are limited.
Rue des Pères Blancs 4, 1040 Etterbeek (Brussels), Belgium
For questions related to the event, please contact:
events@orientaeuro.be
