Human Centered AI for Public Employment Services,
From Pilot to Practice
How public administrations can responsibly design, pilot and scale human-centered AI in employment services, from initial exploration to sustainable practice.
Public employment and social services face increasing caseloads, limited resources and rising expectations, while operating in highly regulated and socially sensitive environments.
Drawing on real-world pilot and implementation experience with public employment services, including Vantaa in Finland, this conference shares practical insights on how to introduce AI within human-led employment workflows without replacing professional judgement or undermining public values.
The focus is on governance, bias and data protection considerations, organisational and contractual realities, and how administrations can progress from initial exploration to formally governed pilot and scalable practice.
Who should attend
- Senior leaders in public employment and social services
- Policy makers and programme directors
- Public sector consulting leaders and system integrators
- Digital transformation, AI and data governance leaders
- Researchers and policy experts in AI, labour markets and public services
What this conference will cover
- Practical approaches for introducing AI in public employment services while preserving human judgement and accountability
- Lessons learned from real-world pilot implementations in Finland, Belgium and Argentina
- Governance, bias and data protection considerations when deploying AI in socially sensitive employment contexts
- From pilot to scale: organisational, contractual and change management considerations
- A concrete implementation case demonstrating AI-supported employment workflows embedded in a human-led process
18 march 2026 - 9:30-11:00
Practical information
English
90 minutes
On-site conference featuring implementation insights, a workflow illustration and interactive discussion
Free of charge
Registration required
Speaker
Founding Director of OrientaEuro
Roger Cohen is the founder and director of OrientaEuro, a Brussels-based social enterprise designing and implementing Active Labour Market Programmes in partnership with Public Employment Services and social institutions.
With over a decade of experience working across diverse jobseeker populations, he combines programme design, organisational innovation and digital transformation. His work bridges operational employment practice with the responsible use of AI within regulated public sector environments.
He works alongside public institutions on the continuous improvement of employment support practices, combining programme design, organisational innovation and responsible AI integration.
Registration
Places are limited.
Rue des Pères Blancs 4, 1040 Etterbeek (Brussels), Belgium
For questions related to the event, please contact:
events@orientaeuro.be