AI-Supported Casework for Employment Services

Helping caseworkers turn guidance conversations into action-ready job search outputs in minutes.

Designed by employment practitioners to support caseworkers and job coaches across employment services, helping organisations deliver consistent guidance at scale.

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AICCA: The AI-Powered Career Coaching Assistant

Like a digital assistant supporting employment service teams, AICCA turns minimal information into structured job search materials in under a minute. It helps caseworkers transform fragmented jobseeker information into practical outputs that support employment guidance sessions.

Typical Inputs

  • Previous CV or some lines about work experience, education and skills
  • Career motivations or preferences
  • Target job or job vacancy

Structured Outputs

  • Optimized CV
  • Cover letter
  • Elevator pitch
  • Interview preparation
  • Skills gap analysis
  • Alternative career paths
All outputs are editable drafts designed to support coaching conversations and job search preparation.

Want to see a real example of AICCA’s results and impact?

View sample result

Powered by OrientaEuro, an expert in Employability

AICCA builds on OrientaEuro’s experience supporting thousands of jobseekers through structured employment programmes, mainly in partnership with Public Employment Services. It translates proven career guidance methods into AI-supported workflows that help employment services deliver high-quality support at scale.

Developed and tested within real employment support programmes.

Strengthening employment service delivery

Employment services support large numbers of jobseekers, often in high-caseload environments where caseworkers must balance many responsibilities.

Common challenges include limited time for drafting application materials, fragmented information across tools and documents, and the need to ensure consistent support across teams.

From guidance conversations to action-ready outputs in minutes.

AICCA helps transform fragmented jobseeker information into structured materials that support concrete job search actions.

Operational impact for employment services

Capacity

Reduces drafting and preparation workload, freeing time for meaningful conversations.​

Consistency

Provides consistent, structured outputs across teams, languages and programmes.

Human accountability

Decisions always remain with the caseworker and the jobseeker.

Capacity

Reduces drafting and preparation workload, freeing time for meaningful conversations.

Consistency

Provides consistent, structured outputs across teams, languages and programmes.

Human accountability

Decisions always remain with the caseworker and the jobseeker.

Support jobseekers at every step of the job search, without overloading your caseworkers

One-on-One

Support caseworkers and job coaches during guidance sessions with instant CV improvement suggestions, interview preparation and structured career exploration.

Job Days, Fairs and Workshops

Instantly generate CV drafts, practice elevator pitches and prepare interview answers during employability workshops, recruitment events and job fairs.

Self-Guided Job Applications

Enable jobseekers to independently prepare CVs and applications through job boards or online opportunities, supported by structured guidance tools.

With AICCA, jobseekers are better prepared to seize employment opportunities, while employment services maximise their impact without increasing workload or staffing.

Responsible AI for employment services

Immediate Operational Deployment

Start supporting jobseekers immediately. AICCA can be used from day one within existing coaching workflows, without complex IT integration.

Human-in-the-Loop by Design

AICCA functions as a decision-support tool. Outputs are editable drafts and remain under the responsibility of the caseworker and the jobseeker.

EU-Grade Data Protection

Secure infrastructure hosted in the European Union with strong data protection safeguards. External AI processing providers are contractually restricted from storing or using submitted data for model training.
Used within public programmes subject to DPIA and ethical review procedures.

Designed for responsible deployment in employment services and public sector environments.

Explore how AICCA can support your employment service

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Contact Us

  • aicca@orientaeuro.be 

Case: jobseeker targeting administrative assistant roles

From fragmented information to action-ready job search materials.

Starting from a very incomplete CV, the jobseeker worked with a caseworker to describe previous experience, skills and job preferences. Missing information was gradually added during the conversation, including through voice dictation.
In seconds, AICCA transformed this fragmented information into structured job application materials and interview preparation for administrative assistant roles.
Browse the results through AICCA’s tabs:

Imagine every caseworker being able to generate this level of structured support in minutes.
Request a demo

Coaching process

The process starts with an individual meeting with a job coach, covering the essential foundations of job searching: updating your CV, clarifying your short-term professional objective (realistic and accessible employment or training) with an action plan, completing your MyActiris profile, and identifying jobs and training aligned with your skills.

Once this stage is completed, you move into practice through analysing job offers, writing cover letters, preparing for job interviews, and receiving support in reviewing your applications. You also gain access to workshops and content on various topics, ranging from strengthening self-confidence to gaining a better understanding of AI.

Proceso de Coaching

En una primera etapa, el proceso comienza con una cita individual con un job coach, abordando las bases esenciales de la búsqueda de empleo: la actualización de tu CV, la clarificación de tu objetivo profesional a corto plazo (empleo o formación realista y accesible) con un plan de acción, la cumplimentación de tu perfil MyActiris y la identificación de profesiones y formaciones acordes con tus competencias.

Una vez superada esta etapa, pasarás a la puesta en práctica mediante el análisis de ofertas de empleo, la redacción de cartas de motivación, la preparación de entrevistas de trabajo y el acompañamiento en el análisis de tus candidaturas. También tendrás acceso a talleres y contenidos sobre diferentes temáticas, desde el fortalecimiento de la confianza en ti mismo hasta una mejor comprensión de la IA.

Parcours de coaching

Concrètement, dans un premier temps, le parcours démarre par un rendez-vous individuel avec un job coach, avec les bases essentielles à la recherche d’emploi : la mise à jour de votre CV, la clarification de votre objectif professionnel à court terme (emploi ou formation réaliste et accessible) avec un plan d’action, la complétude de votre profil MyActiris et l’identification des métiers et formations correspondant à vos compétences.

Une fois cette étape franchie, vous passerez à la mise en pratique avec l'analyse d’offres d’emploi, la rédaction de lettres de motivation, la préparation aux entretiens d’embauche et l'accompagnement dans l’analyse de vos candidatures. Vous aurez accès également à des ateliers et des contenus sur différentes thématiques, allant du renforcement de la confiance en soi, à une meilleure connaissance de l'IA.

Case: student without CV, applying for internship

With little experience and no CV, he used AICCA to describe his background, skills, motivations, and a specific job title he was targeting. In seconds, AICCA transformed his input into tailored, high-quality materials. Browse the results through AICCA’s tabs:

Imagine your students accessing this level of support anytime, anywhere.
Let’s talk!

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