This morning, we gave a conference on Human-Centred AI in Employment Services, as part of the European AI Week organised by AI4Belgium and FPS Policy and Support.
The session combined real deployment insights, responsible AI frameworks, and a live demo of AICCA.
Some findings from our survey of job coaches stood out:
- 100% agreed or strongly agreed that AICCA significantly reduces time for outputs (on average 45 minutes saved for a CV, 50 for a cover letter)
- 91% reported that it produces outputs that would simply not be realistic to produce otherwise.
- The average time between a job seeker’s first session and being genuinely ready to apply dropped from 4 sessions to 2, implying a gain of at least two months in real activation time.
The field examples and the conversation went beyond efficiency and quick activation. The questions that resonated most were about how you deploy AI responsibly in an employment services context:
- keeping the professional in control,
- addressing the impact on staff professional identity,
- maintaining GDPR compliance,
- navigating the AI Act in practice.
That’s the work we’ve been doing for the past two years, alongside our own job coaching practice running several programmes in partnership with Public Employment Services.
If you are part of the leadership team of an employment services organisation and would like to explore what this might look like for your team, contact us.